Extremely disappointing experience with Mullinax Ford of Kissimmee, specifically salesperson Luis Lino and Sales Manager, turned “Owner” Eric Ernst. I spent nearly a week actively working to purchase a 2024 Ford Mustang Mach-E Premium. I was already preapproved through Navy Federal, provided my documentation, received an out-the-door quote, and was prepared to travel from Jacksonville. I was simply waiting for the vehicle’s inspection results before proceeding. Despite repeatedly following up, communication was poor. I was eventually informed that another customer had placed a deposit. Only afterward was I told that additional financing approval was required to secure the vehicle—something Luis never clearly communicated beforehand. When I escalated my concerns, Eric was dismissive, stating, “I’m sorry the communication wasn’t up to snuff for you.” He then publicly responded to my Google review with claims that I declined an opportunity to secure the vehicle and that it was confirmed sold, despite telling me over the phone that it only had a deposit and was still awaiting a part. I find Eric’s public response dishonest and misleading. I’ve attached screenshots of my conversations with Luis to my Google review, which directly support my account of the communication and contradict the claim that I was clearly offered an opportunity to secure the vehicle. My issue was never losing the vehicle to another buyer. It was the poor communication, lack of transparency, and management’s refusal to take accountability. I expected far better professionalism and have chosen to take my business elsewhere.

I highly recommend Mullinax Ford. Octavio and Julio from the sales staff were very friendly and extremely helpful. Management and other support staff went above and beyond in helping set up the the connected features of my new Mach-E and navigating the at-home charger installation process. Apologies for not mentioning everyone by name. Absolutely everyone I interacted with at Mullinax in Kissimmee provided a five star experience. Thank you all.

Technicians are always ontime, courteous, and knowledgeable,

Clean waiting area. Responsive staff. Good experience.

CONGRATUATIONS on your stellar review by CarEdge! If I lived in Florida, I would shop your dealership!

Wonderful experience.

Top-Tier service, SUPER SIMPLE! I always appreciate when companies adapt and make things transparent during the process, and this is a great example of such. Evan rolled with every curveball I threw his way, and made sure to make me feel as though my concerns need to be addressed before moving on, while taking the time to explore the options I asked (even towards the end of the deal). That commitment to diligence on his part, made me confident that I wanted to do business with Mullinax. They have a customer in me as long as they continue to support and encourage a strong time like what I experienced with Evan/Manny. If you are looking for a Ford, I highly suggest at least giving them a chance to win your business. It will be worth it.

GOOD JOB Mullinax Ford! up front prices. no dealer fees, and good discounts. #caredge #chucksshavingchannel

Easiest purchase, Julio is the man.

Tara the sales rep with Mullinex made my new truck purchase very easy and very pleasurable

This is specifically for Brandon in the service department. We have a new Mustang that had an issue and it was frustrating to have a new car needing to be repaired. Brandon truly went out of his way to accommodate us, get the car in, get it checked out and get it fixed properly. He communicated with us all along the way and just took care of making my son feel heard and helped. We appreciate you and you have definitely earned our repeat business. Thank you again.

Great experience at Mullinax Kissimmee! Buying a car here was simple, fast, and completely straightforward with no hidden games or gimmicks. A huge thank you to Adrian, who did an amazing job and took great care of me throughout the sale. Ask for Adrian if you want a smooth, zero-pressure process.

Great experience and everyone was professional and a pleasure to work with. Looking for a vehicle with no fuss or muss with your sale.

Very dependable repair shop. The agents are very knowledgeable on all repairs and maintenancese