Customer Testimonials

Great mobile service and highly recommended

They will raise your percentage rate from the bank without telling you to make extra money and the finance manager will force you to take extra warranty you don’t need

Tara and Manny Are Amazing People Who Truly Care About Their Customers They Serve!!! Thank You Both For Your Amazing Service And Kindness!!

Great job!!

Octavio, Julio (sales reps) & Brian (finance dept) took an extreme amount of care during the sales process with me. Patient & answered all of my questions through the process, since this was such a massive decision over a couple days. End result? An extremely happy, satisfied customer who will be returning in the near future additional truck purchases! Thank you all again, for making this happen promptly! 😁😆😊☺️😄😃😀

This car buying experiences was 10 * for me. Miguel Ortiz was the first sakes person i spoke with over phone. I told him what I wanted. He searched and called me within hours he called with a car for me. I was so excited. Made an appt But before I could get there. Miguel called to say the car had a recall. I was too disappointed because was black or grey. I really wanted a blue convertible. Well befire my appt , Miguel called to say he had the perfect car for bur it was in New Symerna Beach. Well kept my ... Read More

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Google - Nov 10, 2026

This car buying experiences was 10 * for me. Miguel Ortiz was the first sakes person i spoke with over phone. I told him what I wanted. He searched and called me within hours he called with a car for me. I was so excited. Made an appt But before I could get there. Miguel called to say the car had a recall. I was too disappointed because was black or grey. I really wanted a blue convertible. Well befire my appt , Miguel called to say he had the perfect car for bur it was in New Symerna Beach. Well kept my appt and Im so glad I did. When i got there Joan Ovalles came because Miguel was finishing up with a customer which was ok. At first I was a bit nervous but once I explained what I wanted Joan was on it. I saw the color of the car and I was grinning check to cheek. The color was beautiful just as I wanted. Now I was ready to talk numbers. Joan talked to finance and came with prices I didn't wanted. Finally I gave Joan my bank approval for the car. Niw I'm really excited because I'm getting a 2026 Mustang Convertible. After giving bank the info. I was informed that i couldn't get the car from Mullinax. I literally cried. But Joan so my enthusiasm about the car and life that he went that extra mile to fet the car financed for me. I waited ifcourse I was calm but a little anxious. Joan can through with Manny. I still needed to test drive but car wouldn't be there until Monday. Manny said No lets get the car now. And they dud. Joan picked up and delivered. The car was breathe taking. I test drove and was amazed at the functions and beauty of the car. Manny Pauta, finances were so smooth. He warmed my heart as he found a bank for me with interest rates lower than what my bank was willing to give me. He included everything I needed and requested. Thanks Mullinax!!!

A + experience. David Mascarel, was great and was the best communicator I dealt with after speaking to numerous other Ford dealserships in the central FL ara.

I just bought a new F-150 from Mullinax Ford of Kissimmee, and it was honestly the easiest car deal I've ever done. The price matched exactly what they showed online, with no games. Tonia Stewart was my salesperson and she was incredibly patient. She wouldn't let me pick a truck until I'd driven all three engine options, and I'm glad she didn't. I never felt pushed and she answered every question I had. In finance, Brandyn Burke went through every page with me and explained the service plans in plain English. The numbers matched what ... Read More

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Google - Nov 9, 2026

I just bought a new F-150 from Mullinax Ford of Kissimmee, and it was honestly the easiest car deal I've ever done. The price matched exactly what they showed online, with no games. Tonia Stewart was my salesperson and she was incredibly patient. She wouldn't let me pick a truck until I'd driven all three engine options, and I'm glad she didn't. I never felt pushed and she answered every question I had. In finance, Brandyn Burke went through every page with me and explained the service plans in plain English. The numbers matched what we agreed on, with no surprise fees and nothing sneaky. They even offered to pick up my truck when it needs service and bring it back. You can tell why this place has the reputation it does. Highly recommend.

Had a fantastic experience purchasing my van at Mullinax Ford! Big shoutout to my salesman, Aldon—he was professional, straightforward, and zero-pressure from start to finish. He made sure the whole process was smooth and seamless. The rest of the dealership staff was just as great to work with. They were efficient, transparent, and completely respectful of my time. If you’re looking for a hassle-free buying experience and a team that actually listens, go see Aldon at Mullinax. Highly recommended

Service was prompt and professional. Expert truck care.

Had a great experience at Mullinax Ford - got the Explorer I wanted, at a great price, in a no pressure/no haggle sales situation. Would definitely recommend Mullinax Ford and Tonia Stewart!

(Translated by Google) Excellent service from Mr. Evan Martinez (Original) Excelente atención del Sr. Evan Martinez

I've purchased several vehicles over the years, but this was by far the easiest and most stress-free car-buying experience I've ever had! Mullinax Ford gave me their best price right off the bat. No games, no endless negotiations, and no back-and-forth! To make things even better, they went above and beyond to get me a better interest rate, bringing it down from 5.9% to an incredible 4.6%! For the first time in my life, I bought a car without the usual headaches that come with dealing with a dealership. Everything was straightforward, transparent, and hassle-free. This is exactly how buying ... Read More

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Google - Nov 2, 2026

I've purchased several vehicles over the years, but this was by far the easiest and most stress-free car-buying experience I've ever had! Mullinax Ford gave me their best price right off the bat. No games, no endless negotiations, and no back-and-forth! To make things even better, they went above and beyond to get me a better interest rate, bringing it down from 5.9% to an incredible 4.6%! For the first time in my life, I bought a car without the usual headaches that come with dealing with a dealership. Everything was straightforward, transparent, and hassle-free. This is exactly how buying a car should be! Mullinax Ford has definitely earned my business, and I wouldn't hesitate to recommend them to anyone looking for a great deal and an easy buying experience. Thank you, Mullinax Ford, for making the entire process so smooth!

Great experience with no pressure and no hassle. They treat you as a valued customer and not just as another unit being sold.

(Translated by Google) Excellent customer service! Angel Rodriguez is the best salesperson they have there. He found me many options and wouldn't let me leave without my approval. Thanks also to Edwin the financier for his great help. (Original) Excelente customer servivice Angel Rodriguez es el mejor vendedor que tienen ahí me buscó muchas obciones y no me dejó ir sin my aprobacion también gracias a Edwin el financista por su gran alluda

Mullinax is upfront about prices and Duke, our salesman, did not pressure us at anytime during our buying experience. Everyone at the dealership was friendly.

I worked with Duke who helped me get the truck I wanted at a good price.

Sales man kept us waiting then was rude

Extremely disappointing experience with Mullinax Ford of Kissimmee, specifically salesperson Luis Lino and Sales Manager, turned “Owner” Eric Ernst. I spent nearly a week actively working to purchase a 2024 Ford Mustang Mach-E Premium. I was already preapproved through Navy Federal, provided my documentation, received an out-the-door quote, and was prepared to travel from Jacksonville. I was simply waiting for the vehicle’s inspection results before proceeding. Despite repeatedly following up, communication was poor. I was eventually informed that another customer had placed a deposit. Only afterward was I told that additional financing approval was required to secure the vehicle—something ... Read More

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DealerRater - Oct 23, 2026

Extremely disappointing experience with Mullinax Ford of Kissimmee, specifically salesperson Luis Lino and Sales Manager, turned “Owner” Eric Ernst. I spent nearly a week actively working to purchase a 2024 Ford Mustang Mach-E Premium. I was already preapproved through Navy Federal, provided my documentation, received an out-the-door quote, and was prepared to travel from Jacksonville. I was simply waiting for the vehicle’s inspection results before proceeding. Despite repeatedly following up, communication was poor. I was eventually informed that another customer had placed a deposit. Only afterward was I told that additional financing approval was required to secure the vehicle—something Luis never clearly communicated beforehand. When I escalated my concerns, Eric was dismissive, stating, “I’m sorry the communication wasn’t up to snuff for you.” He then publicly responded to my Google review with claims that I declined an opportunity to secure the vehicle and that it was confirmed sold, despite telling me over the phone that it only had a deposit and was still awaiting a part. I find Eric’s public response dishonest and misleading. I’ve attached screenshots of my conversations with Luis to my Google review, which directly support my account of the communication and contradict the claim that I was clearly offered an opportunity to secure the vehicle. My issue was never losing the vehicle to another buyer. It was the poor communication, lack of transparency, and management’s refusal to take accountability. I expected far better professionalism and have chosen to take my business elsewhere.

Read at DealerRater

I highly recommend Mullinax Ford. Octavio and Julio from the sales staff were very friendly and extremely helpful. Management and other support staff went above and beyond in helping set up the the connected features of my new Mach-E and navigating the at-home charger installation process. Apologies for not mentioning everyone by name. Absolutely everyone I interacted with at Mullinax in Kissimmee provided a five star experience. Thank you all.

Technicians are always ontime, courteous, and knowledgeable,

Clean waiting area. Responsive staff. Good experience.

CONGRATULATIONS on your stellar review by CarEdge! If I lived in Florida, I would shop your dealership!

Wonderful experience.

Top-Tier service, SUPER SIMPLE! I always appreciate when companies adapt and make things transparent during the process, and this is a great example of such. Evan rolled with every curveball I threw his way, and made sure to make me feel as though my concerns need to be addressed before moving on, while taking the time to explore the options I asked (even towards the end of the deal). That commitment to diligence on his part, made me confident that I wanted to do business with Mullinax. They have a customer in me as long as they continue to support ... Read More

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Google - Oct 19, 2026

Top-Tier service, SUPER SIMPLE! I always appreciate when companies adapt and make things transparent during the process, and this is a great example of such. Evan rolled with every curveball I threw his way, and made sure to make me feel as though my concerns need to be addressed before moving on, while taking the time to explore the options I asked (even towards the end of the deal). That commitment to diligence on his part, made me confident that I wanted to do business with Mullinax. They have a customer in me as long as they continue to support and encourage a strong time like what I experienced with Evan/Manny. If you are looking for a Ford, I highly suggest at least giving them a chance to win your business. It will be worth it.

GOOD JOB Mullinax Ford! up front prices. no dealer fees, and good discounts. #caredge #chucksshavingchannel

Easiest purchase, Julio is the man.

Tara the sales rep with Mullinex made my new truck purchase very easy and very pleasurable

Just spent 20 minutes here. Couldn't get any help. Guess I'll shop elsewhere.

This is specifically for Brandon in the service department. We have a new Mustang that had an issue and it was frustrating to have a new car needing to be repaired. Brandon truly went out of his way to accommodate us, get the car in, get it checked out and get it fixed properly. He communicated with us all along the way and just took care of making my son feel heard and helped. We appreciate you and you have definitely earned our repeat business. Thank you again.

Great experience at Mullinax Kissimmee! Buying a car here was simple, fast, and completely straightforward with no hidden games or gimmicks. A huge thank you to Adrian, who did an amazing job and took great care of me throughout the sale. Ask for Adrian if you want a smooth, zero-pressure process.

Great experience and everyone was professional and a pleasure to work with. Looking for a vehicle with no fuss or muss with your sale.

Very dependable repair shop. The agents are very knowledgeable on all repairs and maintenancese

I will never go anywhere else to purchase a vehicle. I purchased two in the last 6 years, never any issues, no pressure, and never any problems.Duke is awesome!!

We have been buying cars for over 40 years. We recently purchased a Ford Heritage Bronco . This experience has by far been the best experience we’ve ever had. Louis in sales was such a pleasure. Everything was transparent. No games. It’s the experience every buyer looking for a car/truck should have. Ed in finance was also a gem. Both went above and beyond to get us the BEST DEAL POSSIBLE. They were Honest and down to earth. Everyone we met and talked to at this dealership were amazing. We loved this dealership! If we ever buy another vehicle. ... Read More

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Google - Oct 9, 2026

We have been buying cars for over 40 years. We recently purchased a Ford Heritage Bronco . This experience has by far been the best experience we’ve ever had. Louis in sales was such a pleasure. Everything was transparent. No games. It’s the experience every buyer looking for a car/truck should have. Ed in finance was also a gem. Both went above and beyond to get us the BEST DEAL POSSIBLE. They were Honest and down to earth. Everyone we met and talked to at this dealership were amazing. We loved this dealership! If we ever buy another vehicle. It WILL be from here. Great experience! Thank you everyone! I LOVE MY RUBY SUE❤️Heritage Bronco. Drives like a dream❤️She’s a beauty❤️🌹❤️

Great Customer Service

Amazing service center fast and efficient

Bought and traded a vehicle online with them. I’ve bought a lot of vehicles but never 100% online. Dealt with Tyler Sorensen he was super easy going, no pressure at all. One of the easiest car deals I have ever done. We agreed on a price and everything was as promised. No hidden fees, expenses etc. would not hesitate to buy another vehicle from Tyler and Mullinax Ford again.

Was lied to by service department about having Parts on national backorder. My 2026 Raptor R had a warranty repair done rear output shaft failure. Mullinax Ford incorrectly overfilled the ATF resulting in boiling ATF spewing all over the underbody/exhaust, and 265F transmission temps. Had it towed back to mullinax and Ford corporate made a case because I used road side assistance. Under 800 miles after being sprayed with hot ATF, check engine light came on. Bank 2 cat efficiency error. Likely the boiling ATF made something fail. I brought it back to get checked out, and nothing was showing as wrong. ... Read More

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Google - Oct 6, 2026

Was lied to by service department about having Parts on national backorder. My 2026 Raptor R had a warranty repair done rear output shaft failure. Mullinax Ford incorrectly overfilled the ATF resulting in boiling ATF spewing all over the underbody/exhaust, and 265F transmission temps. Had it towed back to mullinax and Ford corporate made a case because I used road side assistance. Under 800 miles after being sprayed with hot ATF, check engine light came on. Bank 2 cat efficiency error. Likely the boiling ATF made something fail. I brought it back to get checked out, and nothing was showing as wrong. They had it for over 3 days and drove over 50 miles on a Raptor R. They said it was ready for pickup, I get 10 min from my house and the check engine light comes back. I circle back and they check oasis for the code it's the same. The service advisor calls the head tech and they agree just order the entire cat assembly. That's where the deceit and lies started. They said that the cat was on national back order but they've started an emergency off road request for parts. This was July 7th. I kept calling every couple weeks to be only told we will call you when parts come in. Rinse and repeat. I ended up reaching out to ford corporate regarding the repair and parts, wanting to know when/what the heck was going on. Ford reaches out to the dealer and that's when they found out no parts were ever ordered. And Ford couldn't confirm if there was a parts back order in July. Essentially their service department is incompetent and does not follow ford procedures for repairs. Hence over filling the ATF by over a quart. Then if the service department said their parts department ordered the parts then their parts guy is also incompetent. And if that's all untrue then the service advisor is an incompetent liar. I was in the market for more ford vehicles but at this point I'm completely soured off the brand and their dealer network. Last time I'll be coming to Mullinax Ford of Kissimmee.

I had a great experience with the Ford dealership. The staff was friendly, professional, and helpful throughout the entire process. Everything was handled smoothly, and I’m very satisfied with my purchase and the customer service I received. Thank you for making the experience easy and enjoyable.

I am extremely disappointed with my experience at Mullinax Ford. I have already been dealing with an ongoing issue with my truck for almost two years, and now the vehicle will not even start. I contacted Ford Roadside Assistance, and they sent someone to try to jump-start the truck, but they were unable to get it running. After that, I went to Mullinax Ford expecting assistance, especially considering the history of problems I have already had with this vehicle. Instead of helping me resolve the situation directly, I was told that I needed to contact Ford Roadside Assistance again and ... Read More

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Google - Oct 5, 2026

I am extremely disappointed with my experience at Mullinax Ford. I have already been dealing with an ongoing issue with my truck for almost two years, and now the vehicle will not even start. I contacted Ford Roadside Assistance, and they sent someone to try to jump-start the truck, but they were unable to get it running. After that, I went to Mullinax Ford expecting assistance, especially considering the history of problems I have already had with this vehicle. Instead of helping me resolve the situation directly, I was told that I needed to contact Ford Roadside Assistance again and request a tow to the dealership. In order to arrange the tow and have the vehicle picked up, I already had to pay the difference in the towing cost out of my own pocket. This is extremely frustrating. After almost two years of dealing with an issue that still has not been resolved, I find it unacceptable that I now have to continue making calls, coordinating services, and also pay additional costs just to get a Ford vehicle that will not start to the dealership for diagnosis. I expected a much better level of customer service and support from both Ford and Mullinax Ford. At this point, the entire experience has been exhausting and disappointing. I hope management takes this situation seriously and provides a reasonable solution instead of continuing to shift the responsibility and costs onto the customer.

Everyone go see Brandon in service he's the best.

Brandon provided excellent service today while handling my car’s recall. He was friendly, professional, and made the whole process quick and easy. I really appreciate his help and great customer service!

(Translated by Google) Excellent sales service; the advertised price is exactly what you get when you arrive at the branch—no hidden fees or extra charges. Highly recommended. (Original) Excelente servicio de ventas, lo que está publicado es así cuando llegas a la sucursal sin cargos escondidos y cargos extras. Recomendado

Great experience with Mullinax Ford Mobile Service. Dylan Morris was professional, friendly, and made the whole process quick and convenient. Really appreciate the great service!

Tyler and Miguel in Sales and Brandyn in the F&I office were awesome. My purchase was very easy and a comfortable experience. Highly recommend both of these guys if you’re in the market.

I had a great experience purchasing my car from Ford. From beginning to end, the team made the process smooth and comfortable. A special thank you to Miguel, my salesman, for being helpful, patient, and professional throughout the entire process. He took the time to answer my questions and made sure I was happy with my purchase. I also want to thank Ed in Finance for making the financing process easy to understand and helping everything go smoothly. And a big thank you to George Dean, the manager, for making sure I was taken care of and had a positive ... Read More

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Google - Oct 2, 2026

I had a great experience purchasing my car from Ford. From beginning to end, the team made the process smooth and comfortable. A special thank you to Miguel, my salesman, for being helpful, patient, and professional throughout the entire process. He took the time to answer my questions and made sure I was happy with my purchase. I also want to thank Ed in Finance for making the financing process easy to understand and helping everything go smoothly. And a big thank you to George Dean, the manager, for making sure I was taken care of and had a positive experience overall. I truly appreciate the entire team and the customer service I received. I’m very happy with my new Ford and would definitely recommend this dealership to anyone looking for a vehicle!

Wow wow wow. I can’t thank you enough. Brandon was fabulous. I hope this story won’t bore anyone but I am in the process of moving to Kissimmee from PCB, FL. On the way, my alternator went close to the Turnpike. Luckily AAA was able to get me to this dealership. The communication was fantastic. I never felt more comfortable dealing with someone than Brandon. I went from stressed on the side of the road to having my car back. Thank you so much. You will have my business from here on out.

Quick service and affordable waiting lobby

David was great and Ed in financing as well. Both made it a great experience.

Great sale department but mantenance services not recommended

This is the 2nd Mullinax dealership that has gone silent after discussing a trade in and interest in a vehicle

Purchase experience was smooth. Unfortunately, the Certified Pre-Owned vehicle had some immediate issues that landed it in in the shop due to some things missed during Mullinax's intake inspection. After having to submit a warranty claim, Mullinax covering a few things, and 2 weeks without a vehicle, it's all cleared up. If you're purchasing a Certified Pre-Owned from them, I would strongly suggest taking it to a mechanic for a post purchase inspection

5 hour wait for an oil change, insane!

Today I got the surprise of my life! This dealership is outstanding! Raj, Brandon, and Manny were courteous and professional. Every step of my trade and purchase was smooth. Past experiences with dealers haven’t gone so smoothly. I walked out of several dealers in the past. I highly recommend MULLANAX of Kissimmee.

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I need an oil change. Called at 3:30 to see if quick lane was busy. They said "no more appointments today." Thay wasn't my question. Why call it a "quick lane" if you need an appointment. Is there a "slow lane?" I guess Mnax is like a Doctors office now! They should call it an appointment lane!

Hey Mullinax at Kissimmee - called day prior to set up appointment on a vehicle listed on your website. Sales person ( Joan) said only minor damage was reported per the car fax and it’s a excellent vehicle( typical). Showed up next morning, met with Joan and while walking to the vehicle he advised me that maintenance department had the keys locked up and the vehicle itself still had the damge. This was a total waste of time as I would expect this from a street dealer not a company such as yours. Tried to a sales manager email via ... Read More

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Google - Jun 20, 2026

Hey Mullinax at Kissimmee - called day prior to set up appointment on a vehicle listed on your website. Sales person ( Joan) said only minor damage was reported per the car fax and it’s a excellent vehicle( typical). Showed up next morning, met with Joan and while walking to the vehicle he advised me that maintenance department had the keys locked up and the vehicle itself still had the damge. This was a total waste of time as I would expect this from a street dealer not a company such as yours. Tried to a sales manager email via your chat but that person said that information was unavailable. I would give you 0 stars but I had to click at least 1 to leave this review.

2016 f250 in for oil leak repair, dealership did very well with communication and repairs that kept me in the loop the whole time my truck was there. It was a big job so it took several days I was kept informed the whole way through Edit: I wrote that review too quickly within a couple hundred miles found that the truck was still leaking, dropped the transmission a second time to find the rear main they had installed was installed incorrectly install a new one gave me the truck back Once again within a couple hundred miles truck is still ... Read More

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Google - Jun 2, 2026

2016 f250 in for oil leak repair, dealership did very well with communication and repairs that kept me in the loop the whole time my truck was there. It was a big job so it took several days I was kept informed the whole way through Edit: I wrote that review too quickly within a couple hundred miles found that the truck was still leaking, dropped the transmission a second time to find the rear main they had installed was installed incorrectly install a new one gave me the truck back Once again within a couple hundred miles truck is still leaking, brought it back again this time they reseaed the bottom pan, got it back somehow within the service I had a fuel injector go bad, also while checking under the vehicle found that two of the transmission bolts were loose and hanging out I removed them by hand no tools required, told them I would not drive the truck they needed to have it towed in. They couldn't so I had to use my AAA to get it to them. This service they decided to completely pull the motor and reseal it. Upon receiving the truck back after this 2 week long process, within a couple hundred miles it is leaking again/still. Brought it back to them again, this time they tell me that it is leaking from the front seal so they had to reseal it Within a couple hundred miles started leaking again, this time they tell me the upper oil pan is warped, but this has nothing to do with any of the other repairs and I need to pay another $2,000 for this, the first complete reseal was approximately $ 5,000 job. Needing my truck back I paid it reluctantly so I could get my truck back so far I put several thousand miles on and there are no leaks. There is no way you can convince me that this whole time that pan was not warped and they gave me the whole run around not admitting their mis diagnosis of the issue, truck out of service for approximately 6-7 weeks total over 3 - 4 months I would not recommend this dealership for any major diesel repairs Meanwhile my driveway is completely stained with oil drops But for my troubles early in this process I got two free oil changes and a detail I have done several services with multiple cars at this dealership, even bought an F-150 from the dealership. They have completely lost my loyalty and money

I unfortunately had a very poor experience. I was in contact with a sales representative about a vehicle and we were trying to work out a deal over the phone. I asked if the price could be lowered a bit for better affordable monthly payments and was told all prices are as is. I completely understood and said I would have to consider the numbers and possibly try and make some extra cash to put down if that was the case. A couple of days past and I checked the website to see if the vehicle was still available and ... Read More

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Google - Jun 1, 2026

I unfortunately had a very poor experience. I was in contact with a sales representative about a vehicle and we were trying to work out a deal over the phone. I asked if the price could be lowered a bit for better affordable monthly payments and was told all prices are as is. I completely understood and said I would have to consider the numbers and possibly try and make some extra cash to put down if that was the case. A couple of days past and I checked the website to see if the vehicle was still available and noticed it was on the website with a price deduction (even though I was told that was not possible), making it perfect for my budget. I immediately reached out to my sales representative, who unfortunately told me the vehicle had just sold. While I am very disappointed the vehicle I wanted sold, that is not why I am upset. I am upset because I was told the price was as is, but then it was reduced. I was never informed of the reduction, even after applying for a credit check and getting approved for a loan. If I had been informed of the price reduction I would have made the purchase, but that choice was taken away from me. I feel as though my business was not welcome. A deal was made with someone else at a reduced price but that same scenario could not have been made with me and I don't understand why that is? I guess it just wasn't meant for me.

My husband bought a Ford Escape in 2017 the car now has a serious transmission problem, he got an appointment to leave it at 8:00 AM and the technicians didn't even got to look at the problem. He was told that they didn't have time to look at it. Horrible, horrible service.

Stay Clear unless you want problems. My experience with this company was not good. Stay away. These people do not care. It appears they have no interest in correcting problems !!!!!!!!!!!!!

Stay Clear from this dealership unless u are looking for problems. It has been an absolute nightmare, People DO NOT CARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible customer service at maintenance center! No communication between the departments and horrible feedback for clients. They take so long to do a simple oil change. I don’t recommend!

Brought 2 trucks back last June 2025, found a coolant leak on 1 truck Took to a garage to look underneath only to find that the turbo pipes were mastic together to stop a leak temporarily. I contacted manager to be told that a service manager will be calling me to discuss it further which 22 days later no call back still. Repair was $2000 won’t be going back there

Update, my dear long distance buyers: I spoke with the manager regarding a vehicle I was interested in, and he blamed me for not completing a credit application for a car I had not even seen yet—I may have been planning to use my financing or pay cash. He repeatedly referenced their “procedures” for holding cars, which came across as prioritizing profit over customer satisfaction. He also stated that it did not matter that I was coming from out of town, which is discouraging for long-distance buyers who try to plan ahead. Instead of offering a solution or alternatives, ... Read More

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Google - Mar 6, 2026

Update, my dear long distance buyers: I spoke with the manager regarding a vehicle I was interested in, and he blamed me for not completing a credit application for a car I had not even seen yet—I may have been planning to use my financing or pay cash. He repeatedly referenced their “procedures” for holding cars, which came across as prioritizing profit over customer satisfaction. He also stated that it did not matter that I was coming from out of town, which is discouraging for long-distance buyers who try to plan ahead. Instead of offering a solution or alternatives, he focused on lecturing me about their process, as if I were unfamiliar with how car purchases work. Overall, I found the interaction careless, dismissive, and offering no benefit for either of us—contrary to the ethical and customer-focused approach I expect from a dealership. Unfair and careless business practices. I found a vehicle online around 10 p.m. and submitted a form to check its availability. Shortly after, I received a response confirming that it was available. The next morning, I called the salesperson, who again confirmed the vehicle was still available. I asked him to send me a video of the car, which he did around 8:30–9 a.m., right after they opened.After reviewing the video, I offered to place a deposit to hold the vehicle, but they declined, saying they wanted me to first fill out their finance application. That wasn’t a problem, but I simply didn’t have the chance that morning — I had just dropped my kids off at school, stopped by the bank for some cash, and then rushed to the airport in an Uber to catch my flight on time.The earliest flight to Orlando was around noon and quite expensive, but I purchased it anyway. I immediately informed the salesperson about my flight and told him I would arrive around 4 p.m. The ticket was nonrefundable. After I reached the airport, I learned my flight had been delayed. Knowing the dealership closed at 7 p.m., I had no choice but to buy another last‑minute ticket with American Airlines for about $400 to make it by 4 p.m.While in flight, I received a text message—using the plane’s Wi‑Fi—informing me that the vehicle had been sold to someone else. I ended up losing an entire day, nearly $700 in flight costs, plus additional expenses for a car rental in Orlando and Uber in Philadelphia—roughly $900 total—because of their unprofessional and inconsiderate actions. They don't care about anything, but sales.

NOT GOOD. VERY DISAPPOINTED.

I was promised a complimentary service in exchange for leaving a 5-star survey. The service offered was an oil change, and I asked if it could be applied to something else since I had already purchased a maintenance package. Trent said that would be fine. I initially asked about a dashcam but was told I would need to order one first. After a bit, I no longer needed a dashcam and instead asked if TPMS sensors (which I purchased directly from Ford) could be installed or discounted using the promised service. I have since been completely ignored and have not ... Read More

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Google - Feb 13, 2026

I was promised a complimentary service in exchange for leaving a 5-star survey. The service offered was an oil change, and I asked if it could be applied to something else since I had already purchased a maintenance package. Trent said that would be fine. I initially asked about a dashcam but was told I would need to order one first. After a bit, I no longer needed a dashcam and instead asked if TPMS sensors (which I purchased directly from Ford) could be installed or discounted using the promised service. I have since been completely ignored and have not received a response for over a week.

I usually go to this dealership to get my oil change. On Monday 01/20/2026 I went to get my truck oil change an a F150 Lariat White (2025) caught my eye with a sign stating "sale price" 67,722. I came back today 01/24/2026 seeking the truck and still saw it on the lot with the same price tag. Was attended by a male sales man (bald & beard) and he stated that online the price is 77,222. When I requested to speak to the manager because the price online has nothing to do with the price displayed on the window, the salesman stated ... Read More

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Google - Jan 25, 2026

I usually go to this dealership to get my oil change. On Monday 01/20/2026 I went to get my truck oil change an a F150 Lariat White (2025) caught my eye with a sign stating "sale price" 67,722. I came back today 01/24/2026 seeking the truck and still saw it on the lot with the same price tag. Was attended by a male sales man (bald & beard) and he stated that online the price is 77,222. When I requested to speak to the manager because the price online has nothing to do with the price displayed on the window, the salesman stated that he texted the manager but that he refused to come out to speak to me. I'm not sure if he really reached out or if the manager really refused. But the lack of professionalism, disinterest, effort, communication, or intent to sell is astonishing. Neither manager or the salesman had any interest in selling a vehicle or even attempting to honor the price clearly displayed on the window. If there is a price error the customer should not have to pay for the lack of attention or up keeping on the dealerships behalf. I am a loyal customer and have purchased multiple vehicles here before. This place has changed my views on this dealership and I will be informing my employer they shouldn't recommend employees to this dealership in the future.

I am filing a formal complaint regarding repeated service failures at Mullinax Ford. In February 2025, I brought my 2022 Ford F-150 in for an alignment and oil change. The issue was not corrected, and when I returned the next day as instructed, the service department refused to take my vehicle, stating no appointment had been made. I was forced to have the alignment completed elsewhere. After raising this issue publicly, I was told by the service manager, Steven, that Mullinax would reimburse me. On January 19, 2026, I returned for service and another alignment. After waiting over two hours, I was improperly charged ... Read More

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DealerRater - Jan 20, 2026

I am filing a formal complaint regarding repeated service failures at Mullinax Ford. In February 2025, I brought my 2022 Ford F-150 in for an alignment and oil change. The issue was not corrected, and when I returned the next day as instructed, the service department refused to take my vehicle, stating no appointment had been made. I was forced to have the alignment completed elsewhere. After raising this issue publicly, I was told by the service manager, Steven, that Mullinax would reimburse me. On January 19, 2026, I returned for service and another alignment. After waiting over two hours, I was improperly charged despite being told I would not be, and the promised reimbursement was not provided. Although the day’s charges were later refunded by a service advisor, it was again discovered that the requested services were not performed—for the second time. Multiple attempts to contact the service manager were ignored. These repeated failures demonstrate a serious lack of accountability, communication, and service integrity. Post-purchase service is a critical part of vehicle ownership, and based on my experience, Mullinax Ford’s service department cannot be relied upon. I strongly advise prospective customers to consider dealerships that stand behind their work.

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Beware: Major manufacturing defect ignored and predatory trade-in tactics. I am sharing my experience to warn other Ford owners, specifically those with the 1.5L EcoBoost engine. My 2018 Escape (built May 2018 in Louisville) suffered a catastrophic engine failure due to the well-documented "coolant intrusion" defect. Despite Ford having a Customer Satisfaction Program (21B10) for a no-cost repair, my experience here was a nightmare. 1. Misinformation: I was told my VIN wasn't "on the list" for the defect, which blocked me from getting a free repair while I was under the 84,000-mile limit. i bought my car 7/10/21 mileage ... Read More

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Google - Jan 16, 2026

Beware: Major manufacturing defect ignored and predatory trade-in tactics. I am sharing my experience to warn other Ford owners, specifically those with the 1.5L EcoBoost engine. My 2018 Escape (built May 2018 in Louisville) suffered a catastrophic engine failure due to the well-documented "coolant intrusion" defect. Despite Ford having a Customer Satisfaction Program (21B10) for a no-cost repair, my experience here was a nightmare. 1. Misinformation: I was told my VIN wasn't "on the list" for the defect, which blocked me from getting a free repair while I was under the 84,000-mile limit. i bought my car 7/10/21 mileage was 71287 see attached doc. 2. Bad Faith Service: When the engine inevitably failed, I spoke with Anthony Lajara in service. They charged me a $258.87 diagnostic fee just to tell me what Ford already knows: the engine block is defective. They also handed me a $9,159.37 repair estimate. 3. Predatory Sales: Sales rep George Davis told me the most they could give me for the car was $500 and had to get approval for $1,000 after I raised hell with them and ONLY if I traded it in for another vehicle. I was essentially forced to buy another car just to recoup scrap value for a defect Ford and Mullinax refused to take responsibility for. We weren't given any choices, the car would not run with major engine issue SHORT BLOCK NEEDED TO BE REPLACED BECAUSE COOLANT WAS RUNNING INTO THE ENGINE. 4. Zero Management Accountability: I tried calling the Service Manager, Steve, multiple times to resolve the $4,031 loan deficiency, the massive repair bill of $9159.47 and the KNOWN short engine block design flaw in my car, and to plead for the dealership to help me. I was left with this massive bill, the car didn't even last the time of the loan and it was a FORD KNOWN defect in design of the engine. Even if they fixed it the problem would return. The service Manager, Steve never returned a single call. I’ve had to pay over $4,000 out of pocket to Fifth Third Bank to satisfy a loan on a vehicle rendered worthless by a known FORD factory flaw. I am in the process of escalating this matter to the Ford CEO’s office and the Florida Attorney General. I will continue to pursue this issue in hopes of getting back the $4031 plus $258 that I had to pay out to Mullinex and FORD to become whole. The complete loss of the vehicle just disgusts me. Prospective buyers: Be very careful. If you have an issue here, don’t expect FORD to stand behind the "Built Ford Proud" promise. What a joke. See the attached documents as proof this is real and has happened to a trusting consumer.

Great overall experience, very friendly staff and our sales associate Julio was amazing. Well.... I am here to revise my statement. When we got the mustang, the windows were scratched. (After they washed it) It took 6 months for them to replace them and me calling multiple times and them not reaching out. Its an 1.5 hour drive for us and we went to replace to 2 windows. The first time we drove over to the appointment they didnt have the windows so, wasted trip. Then they only replaced 1 the second time & Still waiting for them to contact about the other window. ... Read More

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Google - Dec 17, 2025

Great overall experience, very friendly staff and our sales associate Julio was amazing. Well.... I am here to revise my statement. When we got the mustang, the windows were scratched. (After they washed it) It took 6 months for them to replace them and me calling multiple times and them not reaching out. Its an 1.5 hour drive for us and we went to replace to 2 windows. The first time we drove over to the appointment they didnt have the windows so, wasted trip. Then they only replaced 1 the second time & Still waiting for them to contact about the other window. They did do a free oil change and gas but I'd rather not have to drive back over there for the 4th time over these windows.... also, the window they replaced doesn't even match the other and they did a crap job. Black glue stuff oozes out and is incredibly hard to get off the car. Go somewhere else!!! Do not bother. They do not care after the sell is made!!!!

Great buying experience with Mullinax Ford. Tyler was knowledgeable and patient during the process of purchasing my new Mach E

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Updating Hopefully, you only need a car when you walk in. The service and parts staff is so knowledgeable about issues as nothing. I took my car for warranty for weird noises 3 times, and they couldn’t find the problem. Also, they never seem to have even touch-up paint for my car, that was surprisingly available at AutoZone. Hopefully, I won’t get a car again from these guys.

I am extremely disappointed with the service at Mullinax Ford, and at this point I feel like our loyalty as long-time customers means nothing to them. Our 2015 Ford Transit has now been in their service department twice, each time for over a week, for the SAME issue — the airbag light. Last month, they kept the vehicle for more than a week and still claimed they “couldn’t find anything wrong.” We were forced to pick it up because we needed it for work. We brought it back again for the same problem, and here we are a week later with ... Read More

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Google - Nov 24, 2025

I am extremely disappointed with the service at Mullinax Ford, and at this point I feel like our loyalty as long-time customers means nothing to them. Our 2015 Ford Transit has now been in their service department twice, each time for over a week, for the SAME issue — the airbag light. Last month, they kept the vehicle for more than a week and still claimed they “couldn’t find anything wrong.” We were forced to pick it up because we needed it for work. We brought it back again for the same problem, and here we are a week later with absolutely no answers. I was told yet again that the light is “just on,” which is ridiculous. An airbag light does NOT turn on for no reason. Either they cannot diagnose the issue, or they are simply not trying. On top of that, we are not occasional customers. We have four work vehicles that we regularly bring to Mullinax Ford for repairs and oil changes, and we have already paid over $10,000 in repairs on just one of those vehicles. Despite this level of loyalty and investment, the service we are receiving now feels careless and dismissive. What has pushed me over the edge is the complete lack of communication. I have called the service department multiple times a day every day this week. Not ONE person answers. Not one call back. Nothing. Anthony L. promised days ago that he would return my call the same day — he didn’t. Still hasn’t. This level of customer service is unacceptable. We’ve trusted Mullinax Ford for the years we’ve been bringing our vehicles here consistently for oil changes, repairs, and maintenance. But recently, the service department has gone downhill fast. Keeping our vehicle for weeks at a time with zero updates and zero solutions is beyond frustrating and completely unprofessional. At this point, the trust we had in this dealership is gone. Management needs to take this seriously because customers should NEVER have to beg for updates on their own vehicle or deal with repeated misdiagnoses and radio silence.

This is the worst dealership I've ever seen the customer service is horrific I bought four new vans there this year and two of them has a less than 100 miles on them and are in operatable the service manager said he doesn't want to do business with us anymore even though he was more than happy to take our $200,000 we paid for the four vans The issue with the vans were dead batteries, Drry rotten tires, 2000s had no operational power steering, One van had air-conditioning failure with less than 200 miles on it many other issues have been ... Read More

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Google - Nov 3, 2025

This is the worst dealership I've ever seen the customer service is horrific I bought four new vans there this year and two of them has a less than 100 miles on them and are in operatable the service manager said he doesn't want to do business with us anymore even though he was more than happy to take our $200,000 we paid for the four vans The issue with the vans were dead batteries, Drry rotten tires, 2000s had no operational power steering, One van had air-conditioning failure with less than 200 miles on it many other issues have been discovered with these fans as they have been sitting on the parking lot since 2024 I paid full sticker price for them and thought there would be a warranty but according to the service manager he doesn't want to honor the warranty he blamed it on the owner of the dealership I asked to speak to the owner but he said no I'm reporting this to the Ford motor company hopefully they can reprimand these criminals

Mullinax Ford Kissimmee misrepresented my vehicle as certified, sold it as-is, and ignored major defects. I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee in May 2025 after seeing their high online ratings and reading dozens of positive reviews. I believed I was dealing with a reputable Ford dealership and trusted they were being honest. The salesman, Joan, assured my wife and me that every vehicle goes through a full week of inspection and maintenance before being sold, and that ours was a Certified Pre-Owned vehicle. During the signing process, we were suddenly handed a single-page notice about a recall. ... Read More

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DealerRater - Oct 25, 2025

Mullinax Ford Kissimmee misrepresented my vehicle as certified, sold it as-is, and ignored major defects. I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee in May 2025 after seeing their high online ratings and reading dozens of positive reviews. I believed I was dealing with a reputable Ford dealership and trusted they were being honest. The salesman, Joan, assured my wife and me that every vehicle goes through a full week of inspection and maintenance before being sold, and that ours was a Certified Pre-Owned vehicle. During the signing process, we were suddenly handed a single-page notice about a recall. When I asked what it was, the finance representative said, “It’s nothing serious, just standard procedure.” At that point, I wanted to walk away, but Mullinax had already taken my fully paid-off trade-in, leaving us without a car to drive home. Within one week, the vehicle went into limp mode while I was driving home from work. When I checked it, there was no oil at all in the engine. I was told that the fluids had been checked before delivery, so this was alarming. Later, I discovered the SUV burns oil steadily and the transmission now slips. When I reviewed the paperwork more closely, I found it had been sold “As-Is” and even stated “This vehicle was delivered to a previous purchaser,” something that was never mentioned to me at any point. When I returned to the dealership, I spoke with Raphael and later George Dean, the director. Both repeated the same phrases about inspections and denied any responsibility for repairs. Despite being told the car was certified, they now claim it never had a warranty. I strongly believe Mullinax Ford switched paperwork during the financing process to change the sale from Certified to As-Is after realizing the vehicle had hidden issues. This dealership uses its strong online reputation and “no-haggle” image to build trust, but my experience shows they use that reputation to mislead buyers. I trusted them because of their reviews, and it turned out to be a serious mistake. Buyers should inspect every document carefully before signing, photograph the Buyer’s Guide, and verify whether the certification or warranty they promise actually exists.

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On 10/10/2025 I brought in my brand new F150 power boost that I bought in AutoNation in Miami to Ford Mullinax which was the closest Ford dealership to me To where I live. As I came in I went to the service department due to a vibration that my vehicle has been making going 70 miles an hour the passenger Seat is nonstop vibrating. I bought two vehicles at AutoNation Miami and took one to get serviced down in Miami and the second one that I bought I brought to mullinax ford. When the service department put me into the system to ... Read More

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Google - Oct 10, 2025

On 10/10/2025 I brought in my brand new F150 power boost that I bought in AutoNation in Miami to Ford Mullinax which was the closest Ford dealership to me To where I live. As I came in I went to the service department due to a vibration that my vehicle has been making going 70 miles an hour the passenger Seat is nonstop vibrating. I bought two vehicles at AutoNation Miami and took one to get serviced down in Miami and the second one that I bought I brought to mullinax ford. When the service department put me into the system to Check out my vehicle the technician quickly realized in the test drive that I did with him that the truck was drifting three lanes to the right and the passenger seat was vibrating at 70mph. They went ahead and tried to get an alignment done which they claimed they were not able to do due to not having a software for 2025 F150. They then did a balance on the tires, and after the second test drive with this being done the technician, noticed that it started drifting worse to the right and vibrating even more now between 40 to 70 miles an hour. The technician stated that he realized that this was some kind of other issue and stated that to the service manager, then the service manager went ahead and explain to me that this was a AutoNation problem and not a mullinax Ford issue even though in Miami the fixed it quickly and efficiently with excellent customer service due to The tires being defective which is what the technician at autoNation Miami stated to me. The service manager at mullinax ford (Stephen) said that because I didn’t buy the vehicle at mullinax ford they were not gonna put in the claim for me like Auto nation did because I was not a purchasing customer at there dealership. I quickly went ahead and called the GM over at AutoNation, where I purchased both vehicles and serviced my second one. The general manager, AutoNation Miami explained to the service manager at mullinax ford, how to make the claim so that I could leave as a happy ford owning customer and so that mullinax ford would get paid out for putting in new tires on my vehicle due to the tires being defective but the service manager only stated that that is not his problem and that he is not gonna go ahead and proceed with my vehicle vehicles issue Even though after the second test drive now the vehicle is in worse condition than what I brought it in with. I went ahead and spoke with the general manager of mullinax ford And he stated the same thing that this was basically a dealers issue. The service department gave me all my paperwork and my keys. Truly, as a customer for Ford, not for any brand dealer, this is very unprofessional, that Ford is allowing such dealers to sell their product name when the service department won’t even Help you out after you purchase multiple extended warranties on a brand new vehicle that came defective with issues. Mullinax Ford is very unprofessionalWith the way, they speak, belittle, and shame customers that didn’t purchase vehicles at their dealer and don’t provide any customer service in helping the customer but only just at the end of it basically telling the customer since you didn’t buy the vehicle here it’s your problem Go figure it out or as the service manager stated if you don’t like what we say here go to another dealer and see if they’ll help you, but no one’s is going to take care of your issue even though as AutoNation Miami stated to them, it is covered in the bumper-to-bumper. It’s also amazing how Mullinax Ford made my vehicle worse and now allows me to drive the vehicle out on the road In worse condition and doesn’t care not one bit about it because I made sure before I left to let him know that it was in worse condition than when it came in and they stated seems like a you problem. I definitely suggest if you’re gonna buy a Ford, which is A great vehicle to own I suggest you buy it at any other Ford, but Mullinax ford whereas they will not help you out unless you bought your vehicle with them with their overhead prices and no negotiations.

The dealership does not value customers’ time. The staff seemed all over the place and didn’t appear to know what they were doing. I wouldn’t recommend shopping here. Make sure to do your research beforehand, many of the brand-new vehicles on their lot can’t even be sold due to existing recalls.

Disappointed with this dealership. I saw a vehicle I liked online and spoke with a sales rep to discuss financing prior to me submitting my application. I have been car shopping and finally found a vehicle I love. After putting in my application I was told they could not help me without “significant money down”. I was never told what this amount might be, but what’s more, I’ve been approved for much higher priced vehicles at other large dealerships with no money down and no issues so I’m not sure what’s going on with Mullinax Ford ... Read More

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Google - Sep 12, 2025

Disappointed with this dealership. I saw a vehicle I liked online and spoke with a sales rep to discuss financing prior to me submitting my application. I have been car shopping and finally found a vehicle I love. After putting in my application I was told they could not help me without “significant money down”. I was never told what this amount might be, but what’s more, I’ve been approved for much higher priced vehicles at other large dealerships with no money down and no issues so I’m not sure what’s going on with Mullinax Ford Kissimmee. UPDATE: The dealership called me after this review to tell me the only approval they could get me required $15k down. I kindly reminded them and sent my pre approval offer letter that didn’t require a significant down payment and was told they only ran me through their preferred lenders and not my preapproved lender and oh now the vehicle is sold. Seems like a scam to get a large down payment and/or discriminatory practices.

Worst experience we've had at a car dealership. We won't be back.

Shout out to Trent and Ash, they scheduled and took care of a recall on my truck. Trent called me and explained the recall and offered several different times to accommodate my schedule. Ash came out in the service truck and took care of the actual install; Quick, easy, and efficient. The mobile service was so helpful because it meant I didn't have to find time to get the vehicle down to the dealership. Ash told me they offer mobile oil changes and tire rotations and while I don't need one now, I'll definitely go to them ... Read More

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Google - Jul 23, 2025

Shout out to Trent and Ash, they scheduled and took care of a recall on my truck. Trent called me and explained the recall and offered several different times to accommodate my schedule. Ash came out in the service truck and took care of the actual install; Quick, easy, and efficient. The mobile service was so helpful because it meant I didn't have to find time to get the vehicle down to the dealership. Ash told me they offer mobile oil changes and tire rotations and while I don't need one now, I'll definitely go to them when I do. Update: to clarify Trent and Ash were still great, my above review stands. However, I got my maverick a little under a year ago and when it was delivered one of the pieces was on back order (the door key pad). I was told I would receive a call as soon as it was put delivered and they'd install it for me. I waited patiently, and while I realize that I should've reached out more, as of 1/6/26 I have not received any sort of communication regarding this piece that I already paid for. When I did reach out all I heard was "let me check on that" and no further information. Disappointed to say the least

Outstanding! I made a long distance, sight unseen purchase from this dealership in mid July. My sales consultant was Tonia Stewart and she was absolutely picture perfect at all points from beginning to end. The vehicle was everything she represented it to be. High recommend!

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The worst costumer service .

Dont bring your car here , they said first the analists is 200 then after that they carge you 200 just for repeating what you tell then to check , after that they said is 200 per concern , when you ask for it in black and white they trated me with police lol i guess somebody is lying

Just tried to schedule an oil change with Mullinax ... terrible experience, the website wouldn't let me get past the "enter vehicle info" page, then the "Live Chat" person was useless and just asked a bunch of questions without giving any answers, and when I tried to call in, it went straight to VM. If they call back and can actually help, I'll update my 2 star review, but right now ... not impressed and plan to take my oil change business to another Ford dealer.

My wife and I bought a used 2021 Subaru Ascent here about a month ago. The car itself was clean and in good shape, but the buying process had several frustrating issues. A daytime running light on the driver's side was out when we took the car home—something that should've been caught in their inspection. Since then, I’ve had to coordinate between Trent, the service advisor, my local Subaru dealership, and the warranty company, with little help from all parties. If they get this properly fixed under warranty, I’d bump my rating up to three stars. ... Read More

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Google - May 28, 2025

My wife and I bought a used 2021 Subaru Ascent here about a month ago. The car itself was clean and in good shape, but the buying process had several frustrating issues. A daytime running light on the driver's side was out when we took the car home—something that should've been caught in their inspection. Since then, I’ve had to coordinate between Trent, the service advisor, my local Subaru dealership, and the warranty company, with little help from all parties. If they get this properly fixed under warranty, I’d bump my rating up to three stars. The temporary license plate also expires today. My wife reached out to Tonia, the saleswoman, and we were told they’re still waiting on paperwork and will overnight a new tag. While we appreciate the effort, this delay is frustrating and avoidable. On top of that, the trade-in process was not smooth. Even though we confirmed multiple times that we’d be trading in a vehicle, the finance team wrote up the deal without it, forcing us to wait for hours while they corrected it. The car itself is great, but the poor communication and lack of attention to detail made this a frustrating experience. If they improve their process, they could provide a much smoother car-buying experience.

Wen in it oil change and tire rotation along with vehicle inspection…Tire rotation that was be included and on the invoice was not done….I recommend you follow up on items that are declared to be completed…seems they’re more interested in additional sales each time than full completion of the original services I originally requested.

The people who work there seem so unhappy. No one smiles or seems glad to help. Buying a car there was one of the most uncomfortable experiences I’ve ever had. About four months ago, I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee. I’m still making my bank payments, but the vehicle started having mechanical problems almost immediately after purchase. It now leaks oil and the transmission slips. I’m very disappointed because we were told this SUV was inspected and in excellent condition. I trusted the dealership’s good reputation, but it hasn’t lived up ... Read More

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Google - May 2, 2025

The people who work there seem so unhappy. No one smiles or seems glad to help. Buying a car there was one of the most uncomfortable experiences I’ve ever had. About four months ago, I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee. I’m still making my bank payments, but the vehicle started having mechanical problems almost immediately after purchase. It now leaks oil and the transmission slips. I’m very disappointed because we were told this SUV was inspected and in excellent condition. I trusted the dealership’s good reputation, but it hasn’t lived up to it. I’m asking that Mullinax Ford either repair the vehicle properly or replace it with one in good working order. I have all of our documents and proof of the issues if needed.

What an incredible team effort on display while purchasing my new 2024 Ford F-150 XLT 4x4 from Mullinax Kissimmee. Octavio was simply awesome. Ed in finance and manager David worked tirelessly to get us the deal we needed and trade in two vehicles for this deal. Just impressed. I even received a follow-up call from a Mr. George Dean assuring me that if I needed anything to call his number 365 days a year. I couldn't be happier with how we were treated and how the deal worked for everyone involved. Thank you Mullinax Ford of Kissimmee!!

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Terrible customer service! They sold us a vehicle with the wrong paperwork preventing us from getting a large tax rebate for buying an electric vehicle. They refused to fix the problem and kept saying we should just accept that they made a mistake.

My husband and I have had two separate horrible experiences with Mullinax Kissimmee. Mine was about 6 years ago. I drove all the way from Apopka, FL to look at a car. They knew I was coming from far away. I showed up and I was then told that they could not sell me the car I was interested in because it was not in good shape, I couldn't even test drive it. So I left. Fast forward to 3 weeks ago. My husband finds a car on the website, he calls and speaks to a salesman and tells him the ... Read More

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Google - Apr 21, 2025

My husband and I have had two separate horrible experiences with Mullinax Kissimmee. Mine was about 6 years ago. I drove all the way from Apopka, FL to look at a car. They knew I was coming from far away. I showed up and I was then told that they could not sell me the car I was interested in because it was not in good shape, I couldn't even test drive it. So I left. Fast forward to 3 weeks ago. My husband finds a car on the website, he calls and speaks to a salesman and tells him the car he is interested in and the guy says it's available. So, he gets in his car and drives from Apopka to their lot. Shows up and guess what? The car is not available to even look at because it's in the mechanics shop. They knew he was coming, let him drive there, and then wasted his time. He wasn't interested in anything else because the vehicle he picked was in our price range and the mileage we were looking for. We never got a call back from the salesman for any type of update on when the car was ready and when we could see the car so they lost our business. The sad part is that their Apopka location is truly amazing, but not this place!! Mullinax in turn lost our business 100% moving forward and that is a shame because we have bought 3 cars from them in the past.

My husband returned home from the dealership to pick up documents to proceed with the offer that was originally provided. Once he arrived the offer turned out to be lower. Everyone acknowledged that the primary offer given needed to be reduced. His experience was not the best & returned home. My husband later received a phone, as George Deane was on speaker, and assured my husband that they would honor the 30,300 for his truck in EXCHANGE for him to remove his review. Primarily appalled by this response. The audacity to replay and comment in other words that he is a ... Read More

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Google - Apr 17, 2025

My husband returned home from the dealership to pick up documents to proceed with the offer that was originally provided. Once he arrived the offer turned out to be lower. Everyone acknowledged that the primary offer given needed to be reduced. His experience was not the best & returned home. My husband later received a phone, as George Deane was on speaker, and assured my husband that they would honor the 30,300 for his truck in EXCHANGE for him to remove his review. Primarily appalled by this response. The audacity to replay and comment in other words that he is a liar speaks character and highly unprofessional. Regret ever even providing any business with a company that doesn’t keep their word and because we showed transparency with others are now being treated as liars. I would NEVR want any of my family or friends to be treated in such demeanor. It’s unacceptable for any business to treat paying customers this way. STAY AWAY FROM THIS DEALERSHIP WHO DECIDES TO CALL YOU LIARS FOR STATING THE TRUTH AND THEY WANT TO HIDE OR PUT A FACE ON BECAUSE THEY WANT GOOD REVIEWS FOR SOME AWARD THEY RECEIVE. Save yourself the headache and go somewhere that values honesty and basic decency.

Edit: to respond to George Deane's reply. He said the reason I was de-prioritized was because of employee pricing promotion. The Ford employee pricing promotion was announced on April 3. I started the car buying process with them on March 26, 8 days before Ford made the announcement. I was originally supposed to pick up the vehicle on April 2. Not sure if he was lying in his response or just another example of incompetence and not understanding what was going on here. Original Review: My experience buying a car from Mullinax Ford in Kissimmee was incredibly frustrating. The fully online process left ... Read More

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Google - Apr 16, 2025

Edit: to respond to George Deane's reply. He said the reason I was de-prioritized was because of employee pricing promotion. The Ford employee pricing promotion was announced on April 3. I started the car buying process with them on March 26, 8 days before Ford made the announcement. I was originally supposed to pick up the vehicle on April 2. Not sure if he was lying in his response or just another example of incompetence and not understanding what was going on here. Original Review: My experience buying a car from Mullinax Ford in Kissimmee was incredibly frustrating. The fully online process left me feeling like an afterthought to the sales team, including Luis, the manager, and the finance manager Ed Sanchez. Every step dragged on well beyond promised timelines, and I was consistently deprioritized. Checking vehicle availability was a chore—Luis took a full day to respond to my Wednesday inquiry, only to say the car was sold, and only after I followed up. We settled on a car and price Thursday, with a promised Friday finance call that never came. Monday, Luis texted that the car would be ready by noon but then requested more documents, which I sent immediately. Finance was supposed to call between 3-5 PM—I stressed wanting it done that day—but again, no call. They did email paperwork, which I signed to move things along, and I sent full payment via ACH late Monday for a Wednesday deposit. I confirmed with Luis via text that we’d pick up the car Wednesday and asked their opening time. Yet, early Wednesday, he texted that they now needed physical signatures on forms I’d already signed electronically—despite having payment in full—before releasing the vehicle. A manager, Mr. Deane, called me to apologize for the experience. But as I explained to him the entire process was a mess and an apology does nothing to help resolve the issues they created. The entire call felt phony to me. It just didn't feel genuine, more like, 'hey, please don't post that honest review about what a terrible job we did." Other reviews on here are very positive so maybe I just had a bad one off experience. But in my experience, ever person involved at that dealership did a poor job on my transaction.

We purchased 2 new vehicles a 2025 Ford Explorer ST Line in November 2024 and in January 2025 a new 2024 Ford Bronco Sport. We were impressed with the welcome we got from the minute we walked in completely thru the whole no pressure buying process,

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